Magic Alley, 1st Floor, Bell Ct, Stratford-upon-Avon, CV37 6EX

We’re open Monday – Sunday 10am to 5pm

Frequently Asked Questions

Please read our FAQ before sending us a message.

Delivery charges for our online shop fall into two categories. If we sell the product in store the shipping is included. If the item is printed or made to order then there is a flat rate fee of £3.50 charged towards shipping costs.

Unfortunately, we are unable to ship outside of the UK at this time. However, this may change in time. If you live outside of the UK and have your heart set on a product please contact us and we will try our best to help.

Refunds/Exchanges (non Print to order products)

If you are not happy with your purchase or the item arrives damaged then please get in touch with us and we will be in touch about a refund or a replacement.

All items must be returned to us and the buy pays postage. Please send your item back Tracked so we are able to ensure it does not get lost in the post. Items that are not sent tracked will not be refundable if they do indeed go missing in the postal system.

Refunds/Exchanges must be requested within 28 days of original purchase

This does not affect your Statutory Rights

Refunds/Exchanges (items which are printed to order)

These are custom order and therefore and not refundable or exchangeable.

In the event the item is faulty please get in touch with us and we will do our best to assist you

This does not affect your Statutory Rights

We are a small family run business, so shipping times may not be as speedy as other corporate companies! We aim to ship orders out as soon as we can on tracked delivery. If you need your item by a particular date, please contact us so we can advise/help you.

Delivery time is also subject to stock availability. If an item that you have ordered is not in stock, we will contact you to offer you a refund or alternative product.

Send us an email

We can be reached by email on 

The shop phone number is 01789 290969 but please note that the online shop is a different department and therefore you may well be asked to email even if you call us.

This email address can also be used for event queries

Thank you for your understanding